Is this a legitimate work-from-home opportunity?
Absolutely! We partner with top work-from-home platforms, providing our Customer Support Professionals (CSPs) access to positions with leading companies. You’ll have the chance to work for some of the best in the industry, all from the comfort of your home.
Are any benefits provided?
As an independent contractor, you won’t receive benefits like medical, dental, or vacation coverage. Any necessary coverages will be your responsibility, as you will not be classified as an employee.
Are there any fees I need to pay?
As an independent contractor, you are responsible for your own operating expenses, including landline phone, internet service, and necessary equipment. Additionally, a servicing fee of $60.00 will be deducted from each paycheck to cover technical support, tools, and resources. This fee is typically lower than standard tax deductions.
Are taxes deducted from my pay?
No, taxes are not withheld from your bi-weekly pay. As an independent contractor, you will receive a 1099 form instead of a W-2 for tax purposes at the end of the year.
Is there room for advancement within the company?
Yes, there are opportunities for advancement for top performers, both on our primary platform and within Vocalink Connections for top performing agents.
Is a background check required?
Yes, a background check is required to ensure a high standard of integrity. Individuals with felony convictions or certain misdemeanor charges will not be approved as agents. There is a one-time fee of $30 for the background check, though this amount may vary depending on the platform’s discretion.
Is training paid?
As an independent contractor, you won't be paid for the certification process, which is required before you begin working. While you must attend all certification courses, you will start earning once you complete them and begin taking calls.
What is the pay rate?
The pay rate depends on the client you choose to work with. Currently, agents earn between $10.00 and $15.00 per hour as a base rate. There’s no cap on your earnings—your income increases with the number of hours you work, so the more you put in, the more you can make.
Do you offer contracts internationally?
Currently, we only contract with CSPs based in the United States, with the exception of the following states: California, Connecticut, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin.
Why should I become an agent?
Joining our team means embracing a new way of life with unparalleled freedom and flexibility. You’ll have the power to set your schedule at least a week in advance and adjust it as needed. Plus, we offer a reputable and supportive work environment.