DIY Repair Store Support
What to Expect As An Agent
• Taking pledge drive calls for various non-profit organizations
• No donation solicitation, you will process the payments via incoming calls
• Provide consistent, high-quality support to all callers
• Document all calls, detailed resolution, and follow-up to actions
• 24/7 Schedule Availability
Capabilities of Top Performing Agents for this Program
• Minimum 6 months formal telephone experience, preferably call center related
• Must be able to type 40 WPM or higher
• Must be self-directed and self-motivated
• Excellent written and verbal communication skills
• Strong listening skills
• Able to complete certification within 10 days or less
Equipment Requirements
*No Chromebooks or Mac Systems are capable
PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
Available Hours
Sunday – Saturday 6:00 AM – 12:00 AM EST
Client requests agents service 20 hours per week, 5 hours Sat and/or Sun