What to Expect As An Agent

• Responding to general inquiries

• Describing the booking options

• Explain billing process and options

• Accepting and processing requests for information materials

• Researching and resolving customer complaints

• Billing clarification questions

• Transferring calls or to other client-designated internal support departments or client account representatives

Capabilities of Top Performing Agents for this Program

• Outstanding problem-solving skills

• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

• Skill and efficiency in writing and verbal communication

• Knowledgeable, friendly and eloquent customer service

• Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

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*No Chromebooks or Mac Systems are capable

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.

64 GB total Hard Drive or higher.

4 GB of RAM or better

USB VoIP Headset.

Windows 10 or 11

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

Available Hours

Monday- Friday 8 am- 9 pm EST

Saturday- Sunday 9 am- 6 pm EST

Client requests agents service 20 hours per week, 3 hours Sat and/or Sun

Starting Pay: $12.50 per hour (Customer Service)